Internet shopping

I do it quite a lot. Groceries, appliances, DVDs, clothes, gifts and shoes…and, and, and…

This week I’ve had the ultimate disappointment. First, I placed an order with a big UK retailer – I won’t name and shame them, well, not quite yet. They cancelled part of my order the very next day. Without explanation. Then, in what looked like a positive move, I got a text offering me three options for delivery. I chose Monday (today, 12th July) – and was informed that delivery would be between 7am and 7pm. I worked from home. At 2pm I got another text to say that delivery would arrive between 5 and 7pm.

9pm arrived. The doorbell rang. One woman, one van, one dog and no apology. It took three of us to carry the item into the house. She left. We unpacked it. It’s damaged and doesn’t work.

Home Delivery Network is appalling.

We’ll see what the retailer has to say tomorrow when I reach customer services. Then, I’ll name and shame.

I want them to come pick up the item, and provide me with a full refund, plus an day’s consultancy fee for the fact I was at home today. That will be £1500.00 please (well, it turned into a 14 hour day – so let’s be realistic about it).

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