Warning: Breville JK64 Kettle

Two years ago boyfriend and I got new homes. As part of the whole moving experience, we bought kettles. We ended up with the same model – because we wanted the same “filter” feature. Two years on and my BF has replaced his kettle with a newer model. Today I replaced mine with a different brand (same filter function).

The reason? Both kettle bases have been burned through. The wiring at the base of the kettle has actually melted and burned the plastic and is burning the electric component base. OMG. What a nightmare.

The brand: Breville
The model: JK64

I contacted customer services about the fact two kettles have done exactly the same thing and this is the reply:

We are in receipt of your email with reference to the unit

 

 Yours is an exceptional case, but as you will no doubt appreciate we are unable to comment on the failure without having the opportunity to fully inspect the unit, if you wish to return it to the address below for exploratory purposes, and we will be pleased to advise you on our findings..

 

Whilst it may be of little consolation to you in this instance, we can refer to many hundreds of thousands of the same constructional configurations, which are providing satisfactory service, and we regret that your experience is contrary to the norm.

 

We extend our apologies on behalf of Pulse Home Products for the problems you have experienced and any inconvenience caused to your good self.

 

Pulse Home Products Ltd

Vine Mill

Middleton Rd

Royton

Oldham

OL2 5LN

 

Kind Regards

Customer Service

Hmmm. Send them my unit, at my expense, and meanwhile get a new kettle. Great example of customer service in the UK.

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“A Watched Pot…”

they say it never boils…

Well, working in our tight little office is kind of similar. Each of us is waiting for the call to the boss’ office to announce redundancies. Everytime your name is called out, you think “this is it”. But, while the indications are there, and the boss has mentioned to me that “it’s inevitable” the waiting is torture. None of us want to be let go, none of us want to be forced by someone else’s timeframe, but here we are…waiting.

I’m looking (ya, of course). Trying to set up interviews where and when I can. But, as we know there’s a global credit crisis and who’s first to go? The marketing team. With a lot of good talent available right now, it’s a “buyers” market out there.  So, wish me luck. And wish my colleagues good luck as we try to get through another few days of hell.